4 Ways Businesses Use CrowdStrike Charlotte AI to Transform SecOps BLOG Featured Now Live: The CrowdStrike 2026 Financial Services Threat Landscape Report May 14, 2026 Falcon AIDR Detects Threats at the Prompt Layer in Kubernetes AI Applications May 13, 2026 May 2026 Patch Tuesday: 30 Critical Vulnerabilities Among 130 CVEs May 12, 2026 Inside CrowdStrike Automated Leads: A Transformative Approach to Threat Detections May 11, 2026 Recent Video Video Highlights the 4 Key Steps to Successful Incident Response Dec 02, 2019 Helping Non-Security Stakeholders Understand ATT&CK in 10 Minutes or Less [VIDEO] Feb 21, 2019 Analyzing Targeted Intrusions Through the ATT&CK Framework Lens [VIDEO] Jan 22, 2019 Qatar’s Commercial Bank Chooses CrowdStrike Falcon®: A Partnership Based on Trust [VIDEO] Aug 20, 2018 Category Agentic SOC How Charlotte AI AgentWorks Fuels Security's Agentic Ecosystem 03/25/26 CrowdStrike Services and Agentic MDR Put the Agentic SOC in Reach 03/24/26 4 Ways Businesses Use CrowdStrike Charlotte AI to Transform Security Operations 03/12/26 Inside the Human-AI Feedback Loop Powering CrowdStrike’s Agentic Security 02/10/26 Cloud & Application Security 05/13/26 CrowdStrike Named a Leader in Frost & Sullivan 2026 Radar for Cloud-Native Application Protection Platforms 04/27/26 CrowdStrike Expands Real-Time Cloud Detection and Response to Google Cloud 04/22/26 CrowdStrike Falcon Cloud Security Delivered 264% ROI Through Unified Cloud Protection Threat Hunting & Intel 05/14/26 CrowdStrike Named a Leader in the First-Ever Gartner® Magic Quadrant™ for Cyberthreat Intelligence Technologies 05/06/26 CrowdStrike Launches Falcon OverWatch for Defender 05/05/26 Tune In: The Future of AI-Powered Vulnerability Discovery 05/01/26 Endpoint Security & XDR 05/11/26 CrowdStrike Falcon Platform Achieves 441% ROI in Three Years 04/21/26 Falcon for IT Supports Windows Secure Boot Certificate Lifecycle Management 04/01/26 Enhanced Network Visibility: A Dive into the Falcon macOS Sensor's New Capabilities 03/11/26 Engineering & Tech EMBER2024: Advancing the Training of Cybersecurity ML Models Against Evasive Malware 09/03/25 Falcon Platform Prevents COOKIE SPIDER’s SHAMOS Delivery on macOS 08/20/25 CrowdStrike’s Approach to Better Machine Learning Evaluation Using Strategic Data Splitting 08/11/25 CrowdStrike Researchers Develop Custom XGBoost Objective to Improve ML Model Release Stability 03/20/25 Executive Viewpoint Frontier AI Is Collapsing the Exploit Window.
Here’s How Defenders Must Respond. 04/20/26 Frontier AI for Defenders: CrowdStrike and OpenAI TAC 04/16/26 Anthropic Claude Mythos Preview: The More Capable AI Becomes, the More Security It Needs 04/06/26 The Architecture of Agentic Defense: Inside the Falcon Platform 01/16/26 From The Front Lines CrowdStrike Technical Risk Assessments Reveal Common Exposure Patterns 05/04/26 Introducing the CrowdStrike Shadow AI Visibility Service CrowdStrike Flex for Services Expands Access to Elite Security Expertise From Scanner to Stealer: Inside the trivy-action Supply Chain Compromise 03/20/26 Next-Gen Identity Security Detecting CVE-2026-20929: Kerberos Authentication Relay via CNAME Abuse 03/31/26 CrowdStrike FalconID Brings Phishing-Resistant MFA to Falcon Next-Gen Identity Security 02/26/26 CrowdStrike Named a Customers’ Choice in 2026 Gartner® Peer Insights™ Voice of the Customer for User Authentication 02/12/26 CrowdStrike to Acquire Seraphic to Secure Work in Any Browser 01/13/26 Next-Gen SIEM & Log Management Falcon Next-Gen SIEM Supports Third-Party EDR Tools, Starting with Microsoft Defender 03/23/26 Falcon Next-Gen SIEM Simplifies Onboarding with Sensor-Native Log Collection 03/06/26 Exposing Insider Threats through Data Protection, Identity, and HR Context 02/18/26 How to Scale SOC Automation with Falcon Fusion SOAR 02/11/26 Public Sector CrowdStrike Innovates to Modernize National Security and Protect Critical Systems 03/18/26 Falcon Platform for Government Now Offers Falcon for XIoT to Secure Connected Assets CrowdStrike Achieves FedRAMP® High Authorization 03/19/25 NHS Matures Healthcare Cybersecurity with NCSC’s CAF Assurance Model 03/13/25 Exposure Management 05/12/26 April 2026 Patch Tuesday: Two Zero-Days and Eight Critical Vulnerabilities Among 164 CVEs 04/14/26 How CrowdStrike Is Accelerating Exposure Evaluation as Adversaries Gain Speed 04/05/26 March 2026 Patch Tuesday: Eight Critical Vulnerabilities and Two Publicly Disclosed Among 82 CVEs Patched 03/10/26 Securing AI CrowdStrike Expands ChatGPT Enterprise Integration with Enhanced Audit Logging and Activity Monitoring 04/28/26 New CrowdStrike Innovations Secure AI Agents and Govern Shadow AI Across Endpoints, SaaS, and Cloud Secure Homegrown AI Agents with CrowdStrike Falcon AIDR and NVIDIA NeMo Guardrails 03/19/26 Introducing "AI Unlocked: Decoding Prompt Injection," a New Interactive Challenge Data Security Falcon Data Security Secures Data Wherever It Lives and Moves Falcon Data Protection for Cloud Extends DSPM into Runtime 11/20/25 CrowdStrike Stops GenAI Data Leaks with Unified Data Protection 09/18/25 Q&A: How Mastronardi Produce Secures Innovation with CrowdStrike 02/14/25 Start Free Trial Hear how Charlotte AI empowers defenders to cut through the noise, respond faster, and stay ahead of modern adversaries March 12, 2026 Scott Wotring Security teams are being asked to do more than ever, often with fewer people and less time.
As alert volumes continue to rise and adversaries automate their attacks, even mature SOCs struggle to keep pace. Legacy tools surface signals, but they still leave analysts responsible for triage, investigation, and response decisions that take time and experience to execute well. CrowdStrike® Charlotte AI™ was built to change that model. Rather than functioning as a chatbot or standalone assistant, Charlotte AI acts as an always-on agentic security analyst embedded directly into the CrowdStrike Falcon® platform.
Its fleet of agents triage alerts, investigate threats, and help teams automate response by reasoning through detections the same way an experienced analyst would. Every action is inspectable, governed by guardrails, and designed to keep humans in control. Across industries, CrowdStrike customers use Charlotte AI today to offload repetitive work and accelerate decision-making to operate their SOCs at a pace that matches modern threats.
Here, we share how four organizations are putting Charlotte AI to work in production environments. Accelerating Detection and Triage at Scale For Blackbaud, a global software provider supporting nonprofits and higher education institutions, detection speed is critical. With a broad attack surface and sensitive data at stake, Blackbaud works to rapidly understand and assess alerts. Blackbaud has operationalized Charlotte AI across its SOC and uses it daily for triage, investigation, and threat hunting.
Analysts rely on Charlotte AI to summarize detections, generate queries, and guide investigative pivots inside CrowdStrike Falcon® Next-Gen SIEM. Rather than replacing analyst judgment, Charlotte AI shortens the time it takes to reach it. The results are measurable: Blackbaud reported a 3x improvement in mean time to resolve (MTTR) after integrating Charlotte AI into daily workflows. “We’ve used Charlotte AI over 30,000 times in 30 days,” noted Jake Daniels, Senior Manager of Defensive Cyber Operations at Blackbaud. “It’s helped us detect issues faster and focus our analysts on what matters most.” Charlotte AI acts on detections generated by CrowdStrike’s existing AI and analytics, including machine learning, indicators of attack (IOAs), and CrowdStrike Threat Graph®.
It does not replace those systems — rather, it reasons over their output to help analysts move from signal to decision faster. Cutting Investigation Time by 70% At Universidad Europea de Madrid (UEM), the challenge was scale and visibility. As the university expanded into a multicloud environment across Azure, AWS, and Google Cloud, nearly 70% of its new cloud footprint was invisible to legacy tools.
Security analysts were spending the majority of their time on what leadership described as mechanical analysis. This included manually correlating data, managing spreadsheets, and assembling context before meaningful investigation could even begin. Charlotte AI now performs much of that initial analysis automatically. By reasoning across endpoint, cloud, and log data within the Falcon platform, it presents prioritized, context-rich investigations instead of raw alerts.
The result is significant: UEM reduced the time spent in the initial phase of a security event by approximately 70%. “Now the mechanical analysis is finished before my team even starts,” said Daniel Milner Resel, who leads cybersecurity at UEM. With repetitive investigation work significantly reduced, the team now spends more time analyzing trends, validating risk assumptions, and preparing for emerging threats.
That level of forward-looking focus was not possible before. Scaling Security Operations Without Expanding Headcount For Straumann Group, a global healthcare and medtech organization, scale and regulation demand efficiency. The security team operates across thousands of users, multiple regions, and highly sensitive patient data, with little room for error. Straumann uses Charlotte AI as part of an automation-first strategy the team describes as “security as code.” Rather than treating AI as a conversational assistant, the team uses Charlotte AI to identify gaps, recommend automation paths, and support scalable operations across the SOC. “We’re using AI to support automation and scalability,” said Carlos Valderrama, Global Head of Security Operations at Straumann Group. “That’s how we can operate at this scale without continuously growing the team.” Because Charlotte AI is trained on the decisions of CrowdStrike Falcon® Complete Next-Gen MDR analysts, its recommendations reflect real frontline experience.
Straumann’s team can inspect that reasoning, learn from it, and decide when and how to act. This human-AI partnership allows the organization to scale security operations while maintaining trust and control. Strengthening Audit Readiness and Investigation Workflows At Addition Financial, a regional credit union operating in a highly regulated environment, compliance and operational efficiency go hand in hand.
Within Falcon Next-Gen SIEM, Charlotte AI has become a key part of the security engineer’s workflow. It helps generate complex queries quickly, reducing the need to manually construct searches or master underlying syntax. During a recent audit, Charlotte AI was used to build precise queries that demonstrated evidence of privileged actions across the environment. The result was rapid evidence generation and zero audit findings. “This year, I used Charlotte AI to build the exact query I needed,” said Paul Colon, Addition Financial’s dedicated security engineer. “We showed evidence of every privileged action in just minutes.” By lowering the barrier to extracting value from telemetry, Charlotte AI allows the team to focus on risk reduction and security outcomes rather than tool management.
Charlotte AI and the Agentic SOC Across these customer stories, a clear pattern emerges: Charlotte AI is the brain of their agentic SOC, powering the fleets of agents that reason, act, and adapt alongside human defenders. By triaging alerts, accelerating investigations, and supporting controlled automation, Charlotte AI helps SOC teams operate at machine speed without sacrificing oversight. Every action is grounded in inspectable data, guided by analyst-defined guardrails, and informed by the experience of CrowdStrike’s industry-leading experts.
This is the foundation of the agentic SOC, where mission-ready agents execute repetitive work at scale and humans focus on judgment, strategy, and impact. For organizations facing growing threats and limited resources, these real-world customer experiences show what’s possible when AI is built into security operations from the start. Additional Resources Learn more about Charlotte AI, the brain of the agentic SOC .
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